Business Details
50 Years
experience
Your Trusted Source for Swimming Pools & Hot Tubs in Spokane
Since 1976, Pool World has been a family-owned business dedicated to customer satisfaction through quality products and exceptional service. We have grown to become the largest pool and spa company in the Inland Northwest with four locations and over 60 employees. Our commitment to innovation and community involvement drives our offerings of swimming pools, hot tubs, saunas, and BBQ products. Our team of certified technicians provides comprehensive services including installation, maintenance, and repairs. We prioritize customer education and offer state-of-the-art water analysis to ensure optimal pool and spa conditions.Our membership in the National Spa and Pool Institute underscores our adherence to industry standards. With decades of experience, we focus on delivering personalized solutions tailored to each client's needs. Our extensive parts inventory and prompt service response guarantee reliability and peace of mind. We take pride in supporting local charities and fostering community relationships. Our goal remains 100% customer satisfaction, ensuring every client enjoys their investment for years to come.
Services
Swimming Pools
Hot Tubs
Saunas
Pool Maintenance
BBQ Grills
Details
- Year established: 1976
Highlights and features
- Family-owned since 1976 with deep local expertise
- Largest pool and hot tub service department in the region
- Technicians hold NSPI Tech I/II and Certified designations
- Active community involvement and charity partnerships
- Industry-leading warranties backed by dedicated service teams
Associations and certifications
- National Spa and Pool Institute (NSPI)
What people say
Knowledgeable and quick to help
Step by step guidance
Awesome here
Nothing but great things
Professional and eager to answer
Services
Swimming Pools
We design and construct residential and commercial in-ground pools using gunite, steel wall, or concrete wall systems. Our expert team handles all terrain and weather conditions while prioritizing compliance with health regulations. With over 1,000 installations since 1976, we offer customized designs from simple to complex projects.
Hot Tubs
We offer a comprehensive selection of residential and commercial hot tubs from leading brands like Hot Spring, Caldera, and Freeflow. Our specialists provide personalized consultations, financing options, and installation support. We maintain industry certifications and offer ongoing maintenance services to ensure optimal performance.
Pool Maintenance
Our maintenance programs include weekly, bi-weekly, and seasonal service options for pools and hot tubs. Services cover chemical balancing, equipment checks, and winterization. Our certified technicians use computerized water analysis to maintain perfect water conditions throughout the year.
Saunas
We provide traditional and infrared saunas from Finnleo, including custom installation services. Our offerings include both residential and commercial models with various heating options. We offer expert guidance on sauna selection, placement, and ongoing maintenance requirements.
BBQ Grills
We sell premium BBQ products including Big Green Egg, Traeger, and Weber grills. Our staff provides product education, accessory recommendations, and troubleshooting support. We offer in-store demonstrations and assistance with grill maintenance and part replacements.
People
Grady Early
General Manager
With over 13 years of experience at Pool World, Grady manages daily operations while maintaining the company's founding commitment to customer satisfaction through quality products and service excellence.
Lyla Henderson
Owner
As co-founder and current owner, Lyla continues the family legacy established in 1976, ensuring Pool World maintains its reputation for integrity and customer-focused service across all locations.
Lance Strasser
Sales Specialist
A trusted advisor for hot tub customers, Lance provides expert product knowledge and follow-up service, ensuring clients receive personalized recommendations and ongoing support for their investment.
Kevin
Sales Consultant
Specializing in hot tub education, Kevin offers comprehensive product tours and lifestyle-focused consultations, helping customers understand the health benefits and maintenance requirements of their purchases.
Dan M.
Store Manager
Leading the North Spokane location, Dan combines technical expertise with customer service excellence, providing troubleshooting support and equipment solutions while maintaining high staff training standards.
Questions
What should I do if my Hot Spring spa lights are blinking?
Consult your owner's manual troubleshooting guide for step-by-step instructions to check common issues without requiring technical expertise.
Where can I get replacement owner's manuals?
Download digital copies online or contact our team to receive a free hardcopy by mail.
Why shouldn't I use bromine floaters in my spa?
Floaters can cause uneven chemical distribution that damages spa surfaces and components over time.
Can I use aromatherapy oils in my hot tub?
While not recommended due to potential filter and component damage, using oils won't void your warranty but may require expensive repairs.
Should I wire my spa for 110v or 230v?
Choose 230v for simultaneous jet and heater operation, ideal for frequent use, or 110v for simpler installations with intermittent use.
Do I need an authorized dealer for used spa service?
Using an authorized dealer ensures access to factory-recommended parts and service expertise that protects your investment.
