At Palace Pools, we pride ourselves on being the premier swimming pool builders in Jacksonville, St. Augustine, and surrounding areas. With decades of experience in pool construction, design, refurbishment, and maintenance, our team of experts is dedicated to providing top-tier services that exceed your expectations. Our motto, "Quality Built In, " reflects our commitment to delivering exceptional results that stand the test of time.
Our Story
Palace Pools evolved from a pool cleaning and service company to address the need for high-quality pool construction with exceptional customer service. Since 1994, we have been serving the Jacksonville area, and our passion for building beautiful pools and spas has only grown stronger. Our team brings decades of experience in crafting and maintaining pools and spas, ensuring that every project is done with precision and care.
Our Services
As a one-stop-shop for all your pool needs, we offer a comprehensive range of services designed to cater to your unique requirements. From custom pool design and construction to pool and spa control systems, GeoThermal, gas, solar, and heat pump heating units, pool enclosures, refurbishing, repair, and maintenance, we have got you covered. Our services also include weekly pool cleaning, pool inspections for new home buyers, fountains, and water features. Whatever your needs, we are dedicated to providing you with the support and service you deserve, coupled with industry know-how and high-quality materials to make and maintain a great pool.
Our Philosophy
At Palace Pools, our philosophy is simple yet powerful: provide outstanding service, and deliver beautiful results. We believe that every pool should be a reflection of your personal style and a testament to your outdoor living space. Our team is dedicated to providing unparalleled expertise in crafting and maintaining pools and spas, ensuring that every project is done with precision, care, and attention to detail.
Issue with Communication and Timeliness
Many reviewers have expressed frustration with the lack of communication and timeliness from Palace Pools. Some reviewers have mentioned that they were promised certain timelines, but the company failed to deliver, leaving them with incomplete pool projects and a sense of frustration.
Poor Experience with Crews and Customer Service
Several reviewers have reported negative experiences with the cement truck crews, including unprofessional behavior and lack of courtesy. Others have mentioned that the company's customer service is unresponsive and unhelpful, leading to feelings of disrespect and frustration.
Delays and Cancellations
Some reviewers have reported delays in their pool projects, with some experiencing pushes back of several months. Others have mentioned that their contracts were cancelled without notice, leaving them feeling angry and disappointed.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences with Palace Pools, praising the company's communication, professionalism, and quality of work. These reviewers have mentioned that the company exceeded their expectations and delivered high-quality pools.
Concerns with Contract and Payment
Some reviewers have expressed concerns about the contract and payment process, feeling that the company is not transparent or fair. Others have mentioned that they were charged for services that were not provided, leading to feelings of mistrust and frustration.
Be the first to review Palace Pools.
Write a Review
