Aqua Pools, Inc. is a family-owned and operated company committed to providing exceptional swimming pool services, repairs, and installations for homeowners and businesses across Northeast Ohio. With over 50 years of combined experience in the aquatic industry, we understand the unique needs of our customers and deliver tailored solutions with professionalism and dedication.
Our Mission
Our primary mission is to provide exceptional customer service, ensuring satisfaction from initial consultation to project completion and beyond. We prioritize integrity, dependability, affordability, and building long-lasting relationships with our clients.
Residential Services
- Comprehensive pool maintenance and cleaning
- Pool renovation and restoration
- Pool equipment repair and installation
- Safety inspections and leak detection
- Pool winterization and startup
Commercial Services
- Custom pool design and construction
- Pool renovations and upgrades
- Comprehensive pool management services
- Consulting and training programs
- Safety compliance assessments
Spraygrounds & Water Features
- Design and installation of spraygrounds and water play areas
- Maintenance and repairs for existing sprayground systems
- Consulting on water conservation and safety measures
Our Expertise
Our team of skilled professionals is certified and experienced in all aspects of swimming pool care and construction. We stay abreast of the latest technological advancements and industry trends to deliver the most efficient and innovative solutions to our clients.
What Our Customers Say
"Aqua Pools has been our trusted partner for all our pool needs. Their professionalism and attention to detail are unmatched." - Sarah K., Client since 2005
"I was incredibly impressed with the speed and efficiency of their service. My pool has never looked better!" - David L., Client since 2018
Join us in celebrating 25 years of excellence in swimming pool care!
Contact Aqua Pools today to schedule a consultation and discover the difference experience and expertise can make for your aquatic oasis.
Positive Experience
Some reviewers had a positive experience with the company, praising the friendly and professional crew, attention to detail, and helpful staff. They appreciated the local, small business aspect and the skilled services provided.
Negative Experience
Unfortunately, many reviewers had a negative experience with the company. They were disappointed with the store's lack of consistency with posted business hours, poor customer service, and overpricing. Some reviewers were also frustrated with the company's refusal to service above-ground pools, and others were put off by the owner's unpleasant demeanor and political stance displayed on the company's vehicles.
Specific Issues
Some reviewers mentioned specific issues they had with the company, including:
- Being told to call back in the fall to schedule work on their indoor in-ground pool, only to have the problem not exist when they called back.
- Being charged an extra 3.75% for using a credit card, which was not clearly disclosed.
- Not being able to keep things in stock and being overpriced.
- Having to deal with an owner who was unpleasant and poorly treated customers.
- Having to navigate poor customer service, including email exchanges that went unanswered.
Overall
Overall, it seems that many reviewers were disappointed with their experience at Aqua Pool and would not recommend the company to others. They preferred to take their business elsewhere and would not return.
