Building Relationships, One Pool at a Time.
A Legacy of Quality & Customer Satisfaction
CHI Pools has been a leading pool construction and renovation company in the greater Boise area for over 35 years. Family-owned and operated, we take pride in crafting custom, high-quality pools that meet the unique needs of each client. Our team of experienced professionals is passionate about exceeding expectations and delivering exceptional customer experiences.
Our Expertise & Services
We offer a comprehensive range of services to meet all your pool needs, including:
- New Pool Construction: Gunite, Fiberglass, and Custom Inground Spas
- Pool Renovations: Complete pool makeovers, liner replacements, water feature upgrades, and more.
- Pool Design: Custom-designed pools tailored to your specific vision and needs.
- Pool Covers & Automation: Automatic pool covers, robotic cleaners, and advanced filtration systems.
- Outdoor Living: Arbors, pergolas, decks, patios, fireplaces, and outdoor kitchens.
- Additional Services: Landscape design, lighting installations, pond & stream construction, and comprehensive pool maintenance & repairs.
Why Choose CHI Pools?
We believe in:
- Client-Focused Approach: We listen carefully to your needs and preferences to create a pool that exceeds your expectations.
- Quality & Craftsmanship: We use only the highest quality materials and employ experienced craftsmen to ensure lasting beauty and functionality.
- Communication & Transparency: We provide clear project plans, timelines, and cost estimates.
- Exceptional Customer Service: Our team is dedicated to providing responsive communication and personalized attention throughout the process.
- Community Involvement: We are proud supporters of local organizations and initiatives.
General Impressions
The reviews for C.H.I. Pools are mixed, with a range of ratings from 1 to 5 stars. Some reviewers have had positive experiences with the company, while others have been disappointed with their services.
Communication Issues
Several reviewers have mentioned issues with communication, citing difficulties in getting in touch with the company or receiving timely responses to questions or concerns. This has led to frustration and mistrust among some customers.
Pool Installation and Maintenance
The company has received praise for its pool installation services, with some reviewers mentioning that their pools have held up well over time. However, others have reported issues with pool maintenance, citing problems with winterization and repair services.
Customer Service
Some reviewers have had positive experiences with the company's technicians, describing them as nice, professional, and willing to answer questions and provide advice. However, others have reported poor customer service, including difficulty getting in touch with the company or receiving timely responses to issues.
Miscellaneous Issues
A few reviewers have mentioned specific issues with their pool builds, such as poor workmanship, change orders, and communication breakdowns. One reviewer even reported having to deal with delayed callbacks and lack of follow-up from the company.
Conclusion
Overall, the reviews for C.H.I. Pools are mixed, with both positive and negative experiences reported. While some reviewers have been satisfied with the company's services, others have been disappointed with communication issues, pool maintenance, and customer service.
