Business Details
24 Years
experience
Your Trusted Pool Service Experts in Norton, MA
Since 2002, MCM Pool Service has been dedicated to providing homeowners in Southeastern Massachusetts with exceptional pool care. Founded by Chris Murphy, our company began with a single technician servicing pools from his car and has grown into a team of certified professionals offering comprehensive solutions for in-ground, above-ground, and hot tub maintenance. We specialize in pool openings, closings, cleaning, equipment installation, and repairs, utilizing innovative technologies like drone-based measurements for precise safety covers.Our team includes Certified Pool Operators and industry-recognized experts who have earned accolades such as #1 Best Overall Pool Company in New England. We prioritize quality workmanship, honest business practices, and community involvement through partnerships with organizations like the Special Olympics and Veteran Services. With year-round availability and membership plans tailored to diverse needs, we ensure every pool we service is clean, safe, and ready for family enjoyment.
Services
Pool Maintenance
Pool Installation
Equipment Repair
Safety Covers
Water Testing
Filter Cleaning
Heater Installation
Pool Closing
Chemical Treatment
Vacation Services
Details
- Year established: 2002
Highlights and features
- We have over 20 years of experience serving Southeastern Massachusetts pools.
- Our team includes nationally certified pool inspectors and operators.
- We utilize drone technology for precise, contactless pool measurements.
- We offer year-round service with a proven winter maintenance program.
- Our staff has earned #1 Best Overall Pool Company in New England recognition.
Associations and certifications
- Certified Pool Operator
- CPI / CPO Certified Pool Inspector & Operator
What people say
Great service
Knowledgeable technicians
Professional and polite
Excellent customer service
Crystal clear results
Services
Pool Maintenance
MCM Pool Service provides comprehensive weekly and seasonal pool maintenance for residential clients. Our certified technicians perform water testing, chemical balancing, debris removal, and equipment inspections to ensure optimal pool condition. With customizable plans like Basic Blue, Crystal Clear, and Paradise Package memberships, we offer tailored solutions that include routine cleaning, equipment maintenance, and emergency winter services. Our team's expertise and commitment to quality have earned us recognition as one of New England's top pool companies.
Pool Installation
We specialize in installing custom in-ground, above-ground, and fiberglass pools designed to meet individual backyard needs. Our process combines innovative technology like drone-based measurements with expert craftsmanship to ensure precise fitting and long-term durability. From initial design consultations to final construction, our certified team handles every detail while maintaining open communication with homeowners. This service includes equipment setup, safety features, and integration with existing backyard environments, creating functional spaces for family enjoyment.
Equipment Repair
MCM Pool Service offers diagnostic and repair services for all pool equipment types, including pumps, filters, heaters, and saltwater systems. Our certified technicians identify issues through comprehensive inspections and provide transparent solutions using quality replacement parts. We service both residential and commercial systems, with emergency repair options available during peak seasons. The team's expertise extends to troubleshooting complex problems and implementing preventative maintenance strategies that extend equipment lifespan while maintaining optimal pool performance.
Safety Covers
Our safety cover service utilizes Merlin Pools' Drone Magix technology for precise, contactless measurements that guarantee perfect fit and enhanced security. We offer durable, code-compliant covers that protect pools during off-seasons while preventing accidents. The installation process includes anchor system checks, proper tensioning, and winterization preparation. Customers benefit from lower costs compared to traditional methods and peace of mind knowing their pools remain secure against harsh New England weather conditions throughout the year.
Pool Closing
MCM's professional pool closing service prepares swimming pools for winter storage through a systematic process that includes water level adjustment, equipment winterization, and safety cover installation. Our technicians perform thorough inspections to identify potential issues before sealing the pool, offering optional services like filter cleaning and chemical treatments. The Winter Cover Care program provides ongoing protection against ice damage and debris accumulation. This service ensures hassle-free seasonal transitions while preserving pool integrity during New England's harsh winters.
People
Chris Murphy
Owner | President | Founder
Founder of MCM Pool Service since 2002, Chris Murphy started with solo pool maintenance visits and grew the company into a regional leader. As a Certified Pool Operator, he oversees operations while maintaining hands-on involvement in customer service and team development.
Kurt Fraunfelter
Owner | Vice President
Joining MCM in its early years, Kurt Fraunfelter brings extensive industry experience as a Certified Pool Operator. He focuses on operational efficiency and quality control, ensuring all services meet the company's high standards while maintaining customer satisfaction across Southeastern Massachusetts.
Matthew Small
Owner | Design Director
As Design Director and CPI/CPO Certified Pool Inspector, Matthew Small leads MCM's installation projects. He specializes in creating customized pool solutions that balance aesthetics with functionality, working directly with homeowners to transform backyard spaces into safe, enjoyable environments.
Alec Small
General Manager | Maintenance Director
Alec Small manages daily maintenance operations while maintaining Certified Pool Operator credentials. He oversees technician scheduling, service quality assurance, and customer communication, ensuring consistent delivery of MCM's promise to provide clean, safe, and well-maintained pools for every client.
Dale
Office Admin | Senior Service Technician
Dale combines administrative oversight with hands-on service as a Senior Service Technician. With Certified Pool Operator credentials, he contributes to both operational management and direct customer service, demonstrating MCM's commitment to having multi-skilled professionals at all organizational levels.
Questions
What areas do you service?
We service most of Southeastern Massachusetts, including Norton, North Attleboro, Foxboro, and surrounding communities.
Do you offer emergency pool services?
While we don't provide 24/7 emergency services, we prioritize urgent requests during regular business hours for critical pool issues.
What pool maintenance plans are available?
We offer three membership tiers: Basic Blue (weekly maintenance), Crystal Clear (enhanced services), and Paradise Package (comprehensive care with premium benefits).
Can you install new pool equipment?
Yes, we install and replace pumps, filters, heaters, and saltwater systems with expert guidance on selecting the right equipment for your pool.
How do you handle pool closings?
Our process includes winterization, equipment protection, safety cover installation, and optional filter cleaning to ensure winter protection and easy spring openings.
Are your technicians certified?
All service team members hold Certified Pool Operator credentials, with specialized training in inspection, repair, and installation services.
