Transforming Backyards One Pool at a Time
At Suntime Pools West, we have been serving the Louisville, KY area for over 35 years, providing top-notch pool services to our customers. Our mission is to help folks increase their quality time, and we strive to do so with expertise, integrity, and a smile. Our team of experts is dedicated to providing exceptional service, and we pride ourselves on building long-term relationships with our customers.
Our History
Our story began over 35 years ago, when our owner, George Hoge, decided to start a swimming pool company in Louisville, KY. George recognized the need for a quality swimming pool builder in the area and focused on learning and perfecting the craft. He not only built high-quality swimming pools but also prioritized building strong relationships with his customers, providing solid workmanship and support after construction. Today, we employ over 50 people in season and continue to work hard to provide our customers with the best experience possible.
Our Services
At Suntime Pools West, we offer a wide range of services to meet your pool needs. Our services include pool opening, pool closing, weekly services, winter services, construction, pool liner replacement, and custom cover installation. We also provide a variety of pool supplies to ensure you have everything you need to keep your pool running smoothly. Our team of experts is dedicated to providing exceptional service, and we strive to exceed your expectations.
Pool Services
Our pool services are designed to make your life easier. We understand that maintaining a pool can be a daunting task, which is why we offer a variety of services to take the hassle out of pool ownership. From pool opening to pool closing, we've got you covered. Our weekly services ensure that your pool is always clean and safe for use, and our winter services ensure that your pool is protected during the off-season. We also offer construction services, pool liner replacement, and custom cover installation to ensure that your pool is always in top condition.
Our Commitment
At Suntime Pools West, we are committed to providing exceptional service and building long-term relationships with our customers. We pride ourselves on our expertise, integrity, and commitment to excellence. We are proud to be associated with many great organizations, including the Better Business Bureau, The Association of Pool and Spa Professionals, The United Aqua Group, and the Louisville Independent Business Alliance. We also support local organizations near and dear to our hearts, including St. Baldrick's Foundation, Cedar Ridge Camp & Retreat Center, Living Waters for the World, Louisville Public Media, and the YMCA of Greater Louisville.
Customer Service Experience
The reviews highlight the significant impact of customer service on the overall experience. While some customers, like Lindsay, were dissatisfied with being ignored and prioritized after others, many others, like Kathie Sloan, Jennifer Rice, Cal Balsam, Katie Orcutt, Brian DaSilva, William Byrley, and Beth M., praised the helpful and knowledgeable staff.
Staff Expertise
The reviews emphasize the staff's expertise and knowledge in pool water care and products. Brian and Susan, in particular, were mentioned as being very knowledgeable and helpful.
Product Issues
However, Chris Wade had a negative experience with purchasing a salt control panel, feeling misled about the product and pricing.
Emergency Response
Cal Balsam appreciated the prompt response to emergencies, and Katie Orcutt was grateful for the staff's responsiveness to her needs.
Installation and Construction
Brian DaSilva was pleased with the construction process of his pool, and Katie Orcutt was satisfied with the installation of her liner, pump, and filter.
