Bringing Family Fun Directly to Your Homes
A-TEX Hot Tubs & Pools has been transforming backyards in Austin, Texas for over 50 years. Family-owned and operated, we take pride in helping families create their own personal oasis with premium hot tubs, swim spas, and above-ground pools.
Our commitment
Our team of seasoned professionals is dedicated to providing exceptional service and helping you find the perfect hot tub, swim spa, or pool to enhance your backyard experience. We understand that every family is different, and offer a wide variety of options to fit your needs and budget.
1. Hot Tub & Swim Spa Sales & Installation
- Comprehensive consultations to understand your needs and backyard layout.
- Wide selection of hot tubs and swim spas from top manufacturers.
- Expert installation and configuration by experienced technicians.
2. Pool & Spa Accessories
- Covers, safety fences, lighting, Bluetooth speakers, and more.
- Professional water care and maintenance services.
3. Financing & Consulting
- Flexible financing options to make your dream spa or pool more affordable.
- Free consultations with our experienced designers and A-Texperts to plan your perfect backyard getaway.
4. Customer Care
- Excellent customer service throughout the process, from initial inquiry to ongoing support.
- Responsive service and warranty support for all products.
More than just products
At A-TEX, we believe in creating a positive and enjoyable experience for our customers. We offer:
- Free virtual tours of our showrooms and models.
- Personalized financing options to fit your budget.
- Educational resources and learning center to help you make informed decisions.
Join us on your journey to backyard bliss!
Contact us today and let our experienced team help you discover the perfect hot tub, swim spa, or pool for your home.
Positive Experiences
Customers have had a wonderful time with A-Tex, praising their helpful and knowledgeable staff. Many mention they received excellent service, with some highlighting specific employees who went above and beyond to ensure customer satisfaction. From the purchase and maintenance of hot tubs to repairs and maintenance, A-Tex seems to have provided top-notch service throughout the process. Some customers have mentioned returning to the store multiple times and having consistently positive experiences.
Challenges and Disappointments
However, one customer had a negative experience with A-Tex. Initially, they dropped off a pool filtration system for advice and was told it would be exchanged for store credit. Later, they purchased a Dolphin Active 10 unit with a warranty but had to bring it in for repair a month later. The customer was frustrated to discover that A-Tex charged for diagnosis and repair, despite their initial understanding of the warranty. This experience left a sour taste in their mouth and made them question the company's commitment to guarantees and warranties.
